Sigcare Services

CQC Standards

Sigcare are registered with the Care Quality Commission (CQC) and are professionally monitored for practice compliance with the essential standards of quality and safety.

This is done through the work of the CQC inspectors, who each have a portfolio of care services. They have continual oversight of all the information held about the standard of service we are responsible for.

These standards place people’s experiences at the centre.

Inspections

We are inspected at least once every year.

All inspections are unannounced unless there is a very good reason for the CQC to announce their visit to Sigcare.

Inspectors spend most of their time on an inspection directly observing our care procedures and talking to staff, care service recipients or people using the service and their families or carers.

Inspectors may be accompanied by experts – either subject matter experts or ‘experts by experience’ (people who have in-depth experience of using services).

There are three types of inspection:

  • Scheduled – these are inspections carried out on a rolling programme. Providers are not told the date of a scheduled inspection.
  • Responsive – these are carried out when concerns are raised over a provider’s compliance with the standards.
  • Themed – these are carried out when they review a particular type of service (such as their Review of learning disability services) or a specific set of standards (such as their Dignity and nutrition inspection programme).

Inspections are tailored to the type of care provided and the information they hold about the service, including the concerns that people have told them about. CQC inspectors focus on a minimum of five of the standards for most types of service.

A published set of guidelines help Sigcare to prepare for, and understand the inspection process. It includes suggestions for things we may need to consider in order to be ready for when we are inspected.

There is one version of the guide for adult social care services, which are co-produced with the Care Provider Alliance, and another for other sectors.

Judgements

Following an inspection, the service provider will be notified about compliancy or non-compliancy with the regulations.

If the service provider is judged to be non-compliant, the inspector will decide the impact on people using the service. This can be minor, moderate or major, and helps the inspector decide what action to take.

The CQC publish reports from all their inspections on their website. You can also find all the reports published each week in their Latest reports page.

Gathering information

To monitor the compliance of service providers, they also use information from a range of other sources, including the experiences of care that patients and people have told them about, local involvement networks and speak out groups, whistleblowers and other regulators.

QRPs

Their Quality and Risk Profile (QRP) for each provider holds all our information about them in one place. They are an essential tool for the CQC staff in monitoring compliance with the essential standards.

Notifications

Sigcare submit notifications to the CqC when certain events, incidents or changes take place. This information is vital in identifying risks of non-compliance.

Provider compliance assessment (PCA)

During or after an inspection (but not before), CQC inspectors may ask service providers to submit information to them if they need to corroborate the evidence gathered after an inspection or event.